Last updated: December 28, 2025 | Customer Service
Information We Collect
At Remote Bikes Cycling, we value your privacy and are committed to protecting your personal information. We collect various types of information to enhance your shopping experience and provide you with the best cycling equipment tailored to your needs. The information we collect includes:
- Personal Information: Name, email address, shipping address, phone number, and payment information when you make a purchase.
- Browsing Data: Information about your interactions with our website, including pages visited, time spent on the site, and products viewed.
- Purchase History: Details of the products you have purchased from Remote Bikes Cycling, including dates of purchase and transaction details.
- Customer Feedback: Any reviews or feedback you provide about our products and services.
How We Use It
We utilize the information we collect to enhance your experience with Remote Bikes Cycling. This includes:
- Processing and fulfilling your orders efficiently.
- Personalizing your shopping experience by recommending products based on your interests and purchase history.
- Communicating with you about your orders, promotions, and new products.
- Improving our website and services through analysis of browsing data and customer feedback.
Who We Share It With
We respect your privacy and do not sell your personal information. However, we may share your information with trusted third parties to help us operate our business, such as:
- Payment processors to facilitate transactions.
- Shipping companies to deliver your orders.
- Marketing service providers to send you promotional materials.
Cookies & Tracking
Remote Bikes Cycling uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and improve our services. You can manage your cookie preferences through your browser settings.
Your Rights (CCPA/GDPR)
As a customer, you have rights concerning your personal data under the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). These rights include:
- The right to access your personal information.
- The right to request deletion of your personal information.
- The right to opt out of the sale of your personal information.
- The right to data portability.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children’s Privacy
Remote Bikes Cycling does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. The last update was on December 28, 2025.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: (215) 732-7797
- Address: 3530 N 8th St, Philadelphia, PA 19140